Cancellation & Refund Policy

​At Elizora, we strive to provide you with the highest quality handcrafted bags and unique jewellery pieces. Since many of our products are made-to-order and crafted with precision, we follow a strict cancellation and refund policy.

​1. Order Cancellation

​Once an order is placed and payment is confirmed, we do not accept cancellations, as the production/processing of your unique piece begins immediately.

​Please review your cart carefully before finalizing your order.

​2. Returns & Exchanges

​We accept returns or exchanges only if the product received is damaged during transit or if the wrong item was delivered.

​We do not accept returns based on personal preferences, minor color variations (due to lighting or screen settings), or change of mind.

​3. Mandate for Damage Claims (Unboxing Video)

​To claim a return or exchange for a damaged product, a complete and unedited unboxing video is mandatory.

​The video must show the package clearly from the beginning, including the shipping label, and the continuous process of opening the box and revealing the defect.

​Please report the issue within 24 to 48 hours of delivery by sharing the unboxing video with us.

​4. Refund Process

​Once we receive your request and verify the video/product defect, our team will approve the return.

​Approved refunds will be processed back to your original payment method within 5 to 7 business days.

​Alternatively, we can offer a replacement for the same product or a store credit for your future purchases, depending on your preference.

​5. Contact Us for Support

​For any issues regarding damages, returns, or refunds, please reach out to us with your order ID:

​WhatsApp / Call: +91 94477 96777

​Email: donrayan. cn@gmail. com